Refund policy

What is covered

Pro costs $8 a month. If you are not happy for any reason, you can ask for a full refund of a payment within 14 days of the day it was taken. You do not need to explain why.

This applies to every payment, not only the first one. Static codes are free, so there is nothing to refund for them.

How to ask

1. Email us from the address on your account, saying you would like a refund.
2. We approve it and your payment is returned through our payment provider, who took the payment, to the card or account you paid with.
3. Banks differ in how quickly a refund shows up. It can take several days.

Our address: hello@plainlyqr.com.

After 14 days

We do not refund payments older than 14 days, because you have had the plan for that period. You can still cancel at any time to stop future payments.

Cancelling

• You can cancel at any time. It stops the next payment.
• You keep Pro until the end of the period you have already paid for, unless you ask for a refund, in which case the plan ends when the refund is made.
• Your dynamic codes keep working and stay editable. You can no longer create new ones beyond the free limit of 5.

Charged by mistake?

If you were charged twice, or you were charged after cancelling, email us straight away and we will put it right, whatever the 14-day window.